Screener Survey

Closes 2 Jan 2023

Opened 12 Sep 2022


To take part in the trial, read the below information and complete the brief survey.

  1. What is the Department for Levelling Up, Housing and Communities (DLUHC)?

DLUHC is a central UK Government department, supporting UK-wide communities to thrive, making them great places to live and work. DLUHC is collaborating with Softwire (a non-partisan digital consultancy) to deliver the 'Apply for a Voter Authority Certificate' service.


  1. What’s the project about?

We want to learn about the 'Apply for a Voter Authority Certificate' service's usability and functionality, to make improvements before its official launch.


  1. What to expect

Research types: you will conduct a live service trial, simulating Voter Authority Certificate applications, as well as Electoral Registration Officers processing applications with local government systems.

Location: remote - you can use any device with internet browser access, including mobile phones, tablets, desktop or laptop computers.

Dates: we will shortly invite you to take part by email - you can complete the trial at any time within the specified timeframe.

We will also email you a consent form, task details and a short survey to complete after the trial. All answers are confidential, only being reported anonymously as collective insights. Your feedback will help us improve the service before its official launch.


  1. How do I take part?

Fill in this screener survey (takes less than 5 minutes). This doesn’t commit you to anything, and your data will be held in line with General Data Protection Regulations (GDPR).